Question 1

What services do you provide?

Accepted Answer

TSA Management Consulting LLC provides remote business operations consulting, including process analysis, workflow optimization, standard operating procedure documentation, business systems implementation, team training, administrative process improvement, customer follow-up workflow development, and ongoing operational support.

Question 2

Who do you work with?

Accepted Answer

We work with small and service-based businesses in the United States, including cleaning companies, contractors, home-service businesses, mobile service providers, professional service firms, and other operationally driven companies.

Question 3

How is pricing determined?

Accepted Answer

Pricing is custom-scoped based on the number of processes reviewed, engagement complexity, implementation requirements, team size, requested deliverables, and support period. You receive a written proposal before any payment is requested.

Question 4

When will I be charged?

Accepted Answer

Payment is requested only after you receive and approve the written proposal, scope, price, payment schedule, and applicable policies. Submitting a consultation request does not authorize any charge.

Question 5

Do you charge for the initial consultation?

Accepted Answer

Submitting a consultation request is free with no obligation. If an initial discovery session requires compensated consulting time, that will be disclosed in writing before it is scheduled.

Question 6

Do you require a deposit?

Accepted Answer

Some engagements require a deposit. The amount, refundability, and application toward the total project price are stated in the written proposal before payment is requested.

Question 7

Are services delivered remotely?

Accepted Answer

Yes. All services are delivered remotely through email, telephone, video conference, shared documents, and other agreed channels. No on-site visits are required or included.

Question 8

Do you sell or ship physical products?

Accepted Answer

No. TSA Management Consulting LLC does not sell, store, or ship physical merchandise. Clients receive consulting services and digital business-process deliverables.

Question 9

How long does a project take?

Accepted Answer

Project timelines vary based on scope, customer responsiveness, required system access, revision requests, and third-party dependencies. The approved proposal includes the estimated timeline for your specific engagement.

Question 10

What will I receive?

Accepted Answer

Deliverables depend on the approved engagement scope and may include an operational assessment summary, workflow maps, written standard operating procedures, an implementation roadmap, configured business systems, staff training sessions, recommendations and action plans, and post-implementation support documentation.

Question 11

What information will I need to provide?

Accepted Answer

You will typically need to provide accurate business information, existing documentation and procedures, access to relevant systems and tools, staff availability for scheduled sessions, and timely feedback and approvals during the engagement.

Question 12

Can the project scope change?

Accepted Answer

Scope changes require a written change order or amended proposal approved by both parties. Additional charges may apply and will not be billed without your written approval of the revised scope, price, and timeline.

Question 13

How are additional services approved?

Accepted Answer

Additional work outside the approved scope will not be performed or charged without your written approval of the revised scope, price, and timeline. A change order is required before additional work begins.

Question 14

Do you offer recurring support?

Accepted Answer

Yes. Ongoing operational support may be arranged under a separate or extended engagement agreement. Billing frequency, amount, renewal terms, and cancellation method are disclosed in writing before billing begins.

Question 15

How can recurring support be cancelled?

Accepted Answer

Cancellation terms for recurring support are defined in your engagement agreement. Written notice is generally required prior to the next billing date. Please refer to your agreement or contact us for your specific cancellation terms.

Question 16

What is your refund policy?

Accepted Answer

Our Refund and Cancellation Policy outlines our refund process based on engagement stage and completed work. Completed work that matches the approved scope is generally non-refundable. Refund requests are submitted to support@tsasolutions.online. Please review our full policy for details.

Question 17

How do I report a billing issue?

Accepted Answer

Contact us at support@tsasolutions.online or (919) 745-8556 if you have a question about a charge. We encourage you to reach out before initiating a dispute with your payment provider so we can investigate and attempt to resolve the matter promptly.

Question 18

Do you guarantee specific business results?

Accepted Answer

No. We provide professional recommendations and implementation support based on the agreed scope and information you supply. Business outcomes depend on numerous factors outside our control. We do not guarantee specific revenue, cost savings, productivity levels, customer growth, or other business results.

Question 19

Are third-party software costs included?

Accepted Answer

Third-party software subscriptions, licenses, transaction fees, and platform costs are not included in our consulting fees unless specifically stated in your written proposal. We will identify expected third-party costs in your proposal.

Question 20

Is TSA Management Consulting affiliated with the Transportation Security Administration?

Accepted Answer

No. TSA Management Consulting LLC is an independent private consulting company and is not affiliated with the U.S. Transportation Security Administration or any federal, state, or local government agency. The initials TSA represent the company's own brand identity.

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