Terms of Service
Effective: July 15, 2026
Acceptance of Terms
These Terms of Service are provided by TSA Management Consulting LLC, a North Carolina limited liability company, operating under the brand name TSA Management Consulting. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
Company Identity
TSA Management Consulting LLC is a North Carolina limited liability company. The company operates under the brand name TSA Management Consulting. References to 'we,' 'us,' 'our,' or 'the company' refer to TSA Management Consulting LLC.
Services Description
We provide remote business operations consulting, including process analysis, workflow optimization, documentation, systems implementation, training, and ongoing support. The specific scope of any engagement is defined in a separate agreement.
Consultation Requests
Submitting a consultation request does not create a paid engagement and does not authorize any charge to your payment method. A written proposal and signed engagement agreement must be approved by both parties before any work begins or payment is requested.
Customer Responsibilities
Clients are responsible for providing accurate business information, existing documentation and procedures, timely feedback and approvals, required system access, staff availability for scheduled sessions, lawful authorization to share any systems or data with us, and decisions within agreed timeframes. Delays caused by insufficient client cooperation may affect delivery timelines.
Scope and Change Orders
Work outside the approved scope requires a written change order or amended proposal approved by both parties before the additional work begins. No additional charge will be incurred without the client's written approval of the revised scope, price, and timeline.
Payment Terms
Fees for consulting services are outlined in individual engagement agreements executed between TSA Management Consulting and the client. Invoices are due within the timeframe specified in the applicable agreement. Accepted payment methods are specified at the time of engagement. Failure to remit payment by the due date may result in suspension of services until the outstanding balance is resolved.
Deposits
Deposit requirements, amounts, refundability, and application toward the total project price are described in the written proposal. No deposit is charged without the client's prior approval of the applicable terms. Whether a deposit is refundable or non-refundable will be clearly stated in the agreement.
Milestone Payments
Multi-phase engagements may use a milestone payment structure. Each milestone, its associated deliverables, and the corresponding payment amount are described in the signed engagement agreement. No milestone payment is triggered before the defined milestone conditions are met.
Recurring Billing
Recurring billing, where applicable, requires separate written authorization. Before billing begins, the client will receive disclosure of the billing frequency, amount, first billing date, renewal terms, cancellation method, required notice period, and treatment of the current billing period upon cancellation. Recurring charges will not be initiated without explicit client approval.
Late Payments
Invoices are due within the timeframe specified in the engagement agreement. Late payments may result in a pause of active services. No late fee will be charged unless its amount or method of calculation was disclosed in the engagement agreement before payment was requested.
Third-Party Software and Vendor Costs
Third-party software subscriptions, licenses, transaction fees, platform costs, and external vendor charges are not included in our consulting fees unless expressly stated in the written proposal. Clients are responsible for any third-party accounts, credentials, or subscriptions required for their own business operations.
No Guaranteed Results
TSA Management Consulting LLC provides professional recommendations and implementation support based on the agreed scope and information supplied by the client. Business outcomes depend on numerous factors outside the company's control, including client implementation, market conditions, and operational decisions. We do not guarantee specific revenue, cost savings, productivity levels, customer growth, profitability, financing, payment processor approval, or other business results.
Refund and Cancellation Policy
Refunds and cancellations are governed by the signed engagement agreement and the Refund and Cancellation Policy. Fees attributable to completed work and approved third-party costs may be deducted only as disclosed in the signed agreement. No cancellation, administrative, or processing fee will be deducted unless its exact amount or calculation method was disclosed before payment. Refund requests must be submitted in writing to support@tsasolutions.online.
Intellectual Property
All content on this website, including text, graphics, and logos, is our property or used with permission and may not be reproduced without authorization. Deliverables created for a client are governed by the terms of the relevant engagement agreement.
Confidentiality
We treat information shared during an engagement as confidential and use it solely to deliver the agreed services. We expect the same treatment of any proprietary methods we share with you.
Data Protection
TSA Management Consulting LLC handles client information in accordance with our Privacy Policy. Clients are responsible for ensuring that any information or data shared with us is shared lawfully and with any required consents.
Electronic Communications and Signatures
Electronic signatures, checked acceptance boxes, email approvals, and digital agreement acceptance may be used to document consent where legally permitted. By submitting a consultation request or accepting a proposal electronically, you acknowledge that such actions may constitute legally binding consent to the applicable terms.
Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
Disclaimer
Consulting services are provided for operational and business process improvement purposes. Results may vary based on client implementation, business model, and operational needs.
Indemnification
You agree to indemnify, defend, and hold harmless TSA Management Consulting LLC, its members, managers, and representatives from and against any claims, losses, damages, or expenses arising from your breach of these Terms, your misuse of our services, or your violation of any third-party rights.
Suspension and Termination
Either party may terminate an engagement in accordance with the applicable agreement. TSA Management Consulting LLC may suspend services for non-payment or material breach following reasonable notice. Provisions relating to intellectual property, confidentiality, limitation of liability, indemnification, and governing law survive termination.
Dispute Resolution
Any dispute, claim, or controversy arising from or relating to these Terms or our services shall first be addressed through good-faith negotiation between the parties. If the dispute remains unresolved after thirty (30) days, it shall be submitted to binding arbitration in the State of North Carolina under the rules of the American Arbitration Association, unless prohibited by applicable law. Each party shall bear its own arbitration costs unless the arbitrator determines otherwise.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. You consent to the exclusive personal jurisdiction of the state and federal courts located in North Carolina for any matters not subject to arbitration under these Terms.
Changes to These Terms
TSA Management Consulting LLC may update these Terms from time to time. Changes become effective upon posting to this page. Continued use of our website or services after any change constitutes acceptance of the revised Terms. Material changes will be communicated by updating the effective date shown on this page.
Contact Information
For questions about these Terms of Service, please contact TSA Management Consulting LLC at 640 N Church St, Charlotte, NC 28202-3157, by email at support@tsasolutions.online, or by phone at (919) 745-8556. We are committed to addressing all inquiries in a timely and professional manner.
TSA Management Consulting — support@tsasolutions.online